Website rules and terms

Ingresi.com purchased Goods are returnable and/or exchangeable according to the Civil Code of the Republic of Lithuania, Articles 6.362 and 6.363, as well as the “Retail Trade Rules” approved by the Government of the Republic of Lithuania on July 22, 2014, by Decree No. 738.

To return a quality Product(s), the Buyer must inform the Seller in writing (by email) and fill out the Return Form, which can be found on the website under the “Return Form” section. If the Buyer, when purchasing a product, used the option to pick up the goods at the pick-up point, he can return the product himself to the same pick-up point during working hours.

The Buyer has the right to return the Products within 14 days from the date of delivery or pick-up, provided that the appearance and/or packaging of the Products are not damaged, and the Buyer has informed the Seller in writing beforehand.

The Seller has the right to refuse to accept Products that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons, or the Products cannot be returned in other cases specified by the laws of the Republic of Lithuania. The Buyer must ensure that the quality, packaging, and compliance of the returned Products with safety and hygiene requirements have not changed.

The Seller has the right to refuse to accept returned or exchanged Products by the Buyer in the cases specified in paragraph 2.12 of these Rules, as well as if it is found that the Products are damaged, labels are removed and/or damaged, protective film is peeled off, packaging is damaged, etc., and/or the Products have been used.

By exercising the right to return Products, the Buyer bears the costs of returning the Products.

The Seller is not responsible for the deterioration of the quality of the Products if the Buyer or the persons to whom the Buyer transferred the Products used them for purposes other than those for which such Products are usually used, did not follow the requirements specified in the instructions, violated the rules of transportation, storage, use, and/or storage of the Products, as well as if visible defects in the packaging and other external defects of the Products, not described in writing at the time of transfer of the Products, or the deterioration of the quality of the Products is due to the actions of the Buyer or other persons to whom the Buyer transferred the Products.

In all cases, money for returned Products is transferred by bank transfer only to the payer’s bank account.

 

TERMS OF PURCHASE – SALE OF GOODS

GENERAL PROVISIONS

1.1 This document regulates the mutual rights, obligations, and responsibilities of the Seller and the Buyer (customer) when purchasing goods online at www.ingreshop.lt.

1.2 In cases where this website is used, including logging in and purchasing goods specified on it, the provisions and conditions specified below apply. These terms and conditions, outlined below, may be changed at any time without additional notice.

1.3 Capitalized terms in these Rules have the meanings specified below:

Goods – tangible items offered for purchase to the Buyer through the Seller’s administered ecommerce shop.

Seller – sells Goods and administers an ecommerce shop, UAB “Ilivery”, legal entity code 306159724, VAT payer code LT100015606416, address Žardininkų str. 23, LT-94243. Information about the Seller is accumulated and stored in the Register of Legal Entities.

Buyer – a person who visits the website as a potential or no longer first-time visitor and customer.

Account – the result of the Buyer’s registration in the ecommerce shop, which creates their personal data, stores the Buyer’s message and order history in the Buyer’s section of the ecommerce shop.

Personal data – any information collected by the Seller about the Buyer or their representative (individual) as defined by Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Parties – Seller and Buyer.

1.4 These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, as well as the Rules of Retail Trade approved by the Government of the Republic of Lithuania on June 11, 2001, by Decree No. 697. They adhere to other laws of the Republic of Lithuania and established good business practices for the purchase and sale of goods. If any provision of these Rules contradicts the laws of the Republic of Lithuania or, for any reason, becomes wholly or partially invalid, it does not invalidate the remaining provisions of the Rules.

 

GOODS, THEIR PRICE, AND PAYMENT AND DELIVERY PROCEDURE

 2.1 All information about the Goods, their price, and additional expenses (if any), the manufacturer’s warranty period applicable to the Goods (if applicable), and other characteristics of the Goods are specified in the descriptions of the Goods provided in the online store. Photos of the Goods presented in the online store are for illustrative purposes only, and the appearance or related features of the Goods may differ from reality due to their visual characteristics. When ordering the Goods, the Buyer should always refer to the description of the Goods provided in the online store.

2.2 The price of the Goods in the online store is indicated in euros, including the applicable VAT rate and other taxes (if applicable). The discount applied to the Goods is also indicated.

2.3 Additional discount codes do not apply to discounted items (discounts do not accumulate).

2.4 The Seller confirms the order of the Goods to the Buyer by the email specified in his Account after the Buyer pays for the ordered Goods by payment card, electronic banking tools, or other methods specified in the online store, following the relevant instructions provided during the order.

2.5 By confirming the Terms, the Buyer agrees that in exceptional cases, the Seller may not confirm the order of the Goods or cancel the confirmed order if, due to technical errors in the information systems of the online store, correction of obvious errors (of a mistaken nature), or other objectively essential reasons beyond the Seller’s control, the specific Goods are not in the Seller’s warehouses, the delivery from the manufacturer takes disproportionately long, the specified Goods are no longer manufactured, the price of the Goods has changed, or associated costs have changed, or the Seller has lost the right to sell the Goods. The Buyer is immediately informed about the termination or cancellation of the order, or about the changed delivery time, price, or other conditions, in his Account or at the email address specified during the Goods order. If the delivery terms, price, or other conditions of the goods change, the Seller undertakes to immediately contact the Buyer and agree on the delivery terms and other conditions. In the event of order cancellation in this paragraph, the Seller undertakes to refund all amounts paid by the Buyer for such canceled order.

2.6 By confirming the Terms, the Buyer agrees that the documents for the purchase of Goods – VAT invoice – would be provided only in electronic form, sent to the Buyer’s email address specified during the order. VAT invoices include the Seller’s details, selected goods, their quantity, granted discounts, final price of the goods, including all taxes, and other data required by legal acts regulating accounting.

2.7 The Buyer chooses the method of material Goods delivery (courier delivery, pickup at the Seller’s location) during the Goods order, and according to this choice, the Seller delivers the ordered Goods accordingly.

2.8 The price of the delivery service of the Goods (if applicable) is indicated at the time of placing the Goods order.

2.9 The Buyer, when choosing the service of Goods delivery to his specified address during the Goods order, undertakes to provide the exact delivery address. If the Buyer does not personally accept the Goods when it is delivered to the address specified by the Buyer, the Seller has the right to transfer the Goods to another third party at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller for the improper delivery of the Goods to another person.

2.10 The Seller delivers the Goods to the Buyer based on the terms and conditions specified in the delivery section https://ingresi.lt/pristatymo-salygos/ of the online store. Delivery terms do not apply in cases where the necessary goods are not in the Seller’s warehouse, and the Buyer is informed about the shortage of the ordered Goods. The Buyer, by confirming these Terms, agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to immediately contact the Buyer and agree on the delivery terms and other conditions. After canceling the order in this paragraph, the Seller undertakes to refund all amounts paid by the Buyer for such canceled order.

2.11 During the transfer of the Goods to the Buyer, the Buyer must check the shipment and the condition of the Goods. If the packaging of the Goods is damaged (crushed, wet, or otherwise externally damaged), the Goods are damaged, and/or are of the wrong configuration, the Buyer must note this in the handover document, in the presence of the courier, or in the case of physical receipt of the Goods at the Seller’s store, to the representative of the Seller, and draw up a free-form act of shipment and/or damage/mismatch of the Goods. If the Buyer fails to take these actions, the Seller is released from liability for damage to the Goods when such damage is not a factory defect and for discrepancies in the configuration of the Goods if these discrepancies can be identified during external inspection of the Goods.

2.12 The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of handing over the Goods to the Buyer.

 

ORDERING GOODS AND MOMENT OF CONCLUSION OF THE PURCHASE AND SALE AGREEMENT

3.1 The purchase and sale agreement for the acquisition of a specific Goods is considered concluded from the moment when the Buyer, having formed the Goods basket in the online store and confirming that they are familiar with these Terms, confirms the order of the Goods and pays for it in accordance with these Terms. If the Buyer does not pay for the ordered Goods, the purchase and sale agreement for the Goods is considered not concluded.

3.2 By ordering Goods and confirming that they are familiar with these Terms, the Buyer declares that they, following the procedure specified in these Terms, have the right to purchase the Goods in the online store and confirms that they provided correct personal data in the Goods order.

3.3 The order procedure established by the Seller allows the Buyer to check and correct errors before submitting the Goods order for execution. The Seller recommends that Buyers carefully check the Goods order provided for execution.

3.4 After the Buyer places the Goods order for execution and pays it in accordance with the procedure specified in point 2.3 of these Terms, the Seller sends a confirmation of the execution of the Goods order to the Buyer by the email specified in the Buyer’s Account.

3.5 After the order is executed, the Buyer is informed about the completion of the Goods order (its delivery) by the email specified in their Account.

3.6 The order of Goods is registered and stored in the electronic store’s database and can be viewed in the Buyer’s Account.

3.7 The Seller reserves the right to reject the Buyer’s Order for the execution of the Goods or a separate item in the general Goods Order if there is no possibility to sell the Goods, and immediately informs the Buyer by the email address specified in his Account, and no later than within 14 (fourteen) calendar days, refunds to the Buyer the price paid for the Goods.

 

WARRANTY OF PRODUCT QUALITY AND TERMS OF SUITABILITY FOR USE

4.1 The Seller guarantees that the Goods offered for purchase in the Seller’s online store are of suitable quality:

Corresponds to the Seller’s provided description of the Goods and has the properties as the item that the Seller presented as an example or model when advertising or offering this item for purchase in the online store;

Suitable for use for the purpose for which goods of this kind are usually used;

Meets the quality indicators that are generally characteristic of goods of the same kind and which the Buyer can reasonably expect based on the nature of the goods and the publicly announced statements of the item’s manufacturer, its representative, or the Seller, including advertising and labeling, regarding the specific characteristics of the item.

4.2 The Seller is not responsible if the Goods offered for purchase in the online store, in photographs, may not correspond in size, shape, colour, or other parameters to the real size, shapes, colours, or other parameters due to the characteristics of the Buyer’s equipment or other technical reasons. The Buyer, when intending to purchase the Goods, should always rely on the information about the Goods specified in the description of the specific Goods offered in the particular online store.

4.3 The quality guarantee provided by the Seller does not limit or restrict the rights of consumers acquired when purchasing a product or service of inadequate quality, as established by the laws of the Republic of Lithuania.

 

RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1 The Buyer has the right to use the online store and purchase Goods in it in the manner established by these Rules and demand from the Seller the fulfillment of the obligations assumed by these Rules.

5.2 The Buyer, using the online store, creating an Account, and purchasing the Goods offered in the online store, confirms that he is an active physical person and/or legally representing a third person on whose behalf he acts and undertakes:

To provide the correct email address and contact phone number, other contact information necessary for using the online store as a registered user or for formulating and submitting an order for the Goods. It is prohibited to register an Account in the online store using someone else’s data;

Not to violate the obligations established in these Rules and not to abuse the Buyer’s rights established in these Rules;

To use the online store fairly and honestly, not to harm its work and stable operation, and not to copy the content of the online store, not to remove authors’ or trademarks from any copies of the content of the online store, not to create an electronic or manually reconstructed database based on the content of the online store, not to place the content of the online store on other websites, and not to change the content in a document downloaded from the online store;

To comply with other obligations established in these Rules and the laws of the Republic of Lithuania.

5.3 The Seller undertakes to comply with the obligations established in these Rules and create conditions for the Buyer to properly use the online store.

5.4 The Seller undertakes to respect the privacy of the Buyers and process their Personal data strictly following the requirements established by the laws and the Seller’s approved Privacy Policy.

5.5 The Seller has the right at his discretion to temporarily restrict or terminate the Buyer’s use of the online store and the purchase of Goods, including by changing any information that the Buyer provided in the online store, canceling the Buyer’s online store Account, and prohibiting the Buyer from re-registering in the online store when:

The Buyer violates these Rules and/or performs any other prohibited actions that contradict the laws of the Republic of Lithuania and/or good morals, ethics norms, or otherwise violate the rights of third parties;

The Seller needs to perform technical maintenance and/or update work on the online store;

The Buyer, using the online store, may cause or causes harm to the Seller, its reputation, other Buyers, and/or third parties, and/or when it is necessary to protect the rights and legitimate interests of the Seller, other Buyers, and/or third parties.

5.6 The Seller has the right, without separate notice to the Buyer, to involve third parties to perform any actions related to these Rules, as well as to transfer his rights and obligations arising from these Rules to third parties.

 

LIABILITY

6.1 The Seller is responsible for the operation of the online store and disruptions in the provision of services and the resulting damage to the Buyer or third parties only if such damage occurred due to intentional actions of the Seller.

6.2 The Buyer is responsible for illegal actions performed using the online store, including but not limited to, for statements and confirmations made during the registration of the Account and/or the order of the Goods, the accuracy of Personal data. The Buyer understands and acknowledges that he is responsible for the transfer of his data, including Personal data, to third parties. If a third party uses the online store (using the Buyer’s data), the Seller considers this person a Buyer, and all related obligations belong to the Buyer.

6.3 The Seller is not responsible for the non-operation of the online store and the non-provision or improper provision of services and/or damage to the Buyer if it occurred due to the fault of the Buyer or third parties or due to circumstances that the Seller could not control, foresee, and reasonably prevent the occurrence of these circumstances or their consequences.

6.4 The Seller is released from any liability in cases where the Buyer incurs losses because the Buyer did not actually familiarize himself with these Rules, the Privacy Policy, and/or other information about the Goods specified in the description of the specific Goods offered for purchase in the online store.

 

FINAL PROVISIONS

7.1 All disputes, disagreements, or claims arising from the cooperation between the Seller and the Buyer or related to it, which cannot be resolved by negotiation between the Seller and the Buyer within 14 days from the date of the claim, are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

7.2 These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, and the Rules of Retail Trade approved by the Government of the Republic of Lithuania on July 22, 2014, No. 738, following other laws of the Republic of Lithuania.

7.3 The Buyer (if he is a consumer) who disagrees with the Seller’s response to the Buyer’s written claim may submit his request/complaint about the Goods purchased in the Online store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, website www.vvtat.lt (also to the territorial branches of the State Consumer Rights Protection Authority)) or fill out the application form on the EGS platform https://ec.europa.eu/odr/.